Imagine that a business leader is agonizing about an important decision for the future of their family business… After careful analysis he/she takes a decision, After careful analysis he/she takes a decision, only to face stiff resistance from some family members and disengagement from most others. The content of the decision is not the issue but rather the fact that the decision is perceived as unfair because family members were not properly heard and did not voice their preferences and expectations. Read more…